SEO report of qualityofcustomerexperience.com
Redirected to www.customers.com/articles/category/topic-map/customer-experience-voc/
Customer Experience & VOC | Articles | Customers.com - Trusted ...
www.customers.com/articles/category/topic-map/customer-experience-voc/
Error! The "meta description" is missing, the page has no summary description!
Tasks
- Avoid using deprecated HTML tags.
- Implement the viewport meta tag.
SEO
URL
Domain : www.customers.com/articles/category/topic-map/customer-experience-voc/
Character length : 70
Title
Customer Experience & VOC | Articles | Customers.com - Trusted Advisors to Customer Centric Executives
Keywords (meta keywords)
Good! The website does not use “meta keywords”.
Open Graph Protocol
Good! The OG (Open Graph) protocol is set on this website.
title: Customers.com
type: website
url: http://www.customers.com
description: Trusted Advisors to Customer Centric Executives
image: http://www.customers.com/static/images/customersdotcom.jpg
site_name: Customers.com
Dublin Core
Dublin Core is not used
Underscores in the URLs
Error! Hyphen (-) is a better solution than underscore (_) in the URLs
- http://www.customers.com/members/Ronni_author ("Ronni Marshak")
- http://www.customers.com/members/Patty_author ("Patricia Seybold")
- http://www.customers.com/members/Irene_Kopel ("Irene Kopel")
Search engine friendly URLs
Good! The website uses SEO friendly URLs.
Checking the robots.txt file
The robots.txt file is missing!
Social
Social Engagement
No info found.
Content
Doctype
HTML 5
Encoding
Error! The character encoding setting is missing!
Language
Error! No language localization is found.
Title
Customer Experience & VOC | Articles | Customers.com - Trusted Advisors to Customer Centric Executives
Character length : 102
Improve! The website address (title) should be between 10 and 70 characters in length.
Character length : 102
Improve! The website address (title) should be between 10 and 70 characters in length.
Text / HTML ratio
Ratio : 29%
Good! The text / code ratio is between 25 and 70 percent.
Good! The text / code ratio is between 25 and 70 percent.
Headings
| H1 | H2 | H3 | H4 | H5 | H6 |
|---|---|---|---|---|---|
| 0 | 1 | 24 | 20 | 0 | 0 |
Heading structure in the source code
- <H2> Customer Experience & VOC
- <H3> Unsubscribe Me!
- <H4> How Easily Do You Let Customers Go, and How Well Do You Entice Them to Come Back?
- <H3> Creating Customer-Centric Websites
- <H4> Ensure that Your Customers Can Easily Accomplish What They Came to Do
- <H3> Co-Designing Health & Care with a Community
- <H4> How a Prospective Provider in Boothbay Maine Is Gathering Customer Requirements
- <H3> Three Mistakes that Make Customer Co-Design a Waste of Time and Money
- <H4> Don’t Bother If You Aren’t Going to Take Advantage of Your Customers’ Input
- <H3> Salesforce Service Cloud
- <H4> Capabilities for Self-Service, Assisted-Service, and Social Customer Service
- <H3> Unreasonable Customer Policy Stories from a Real Customer
- <H4> Why Justified Indignation Can Lead to Losing Business
- <H3> How Customers Want to Buy More of Your Products
- <H4> Identifying and Measuring the Key Moments of Truth in Reorder/Renew/Replenish Customer Scenario® Patterns
- <H3> How Good Is Apple Pay’s Ecosystem?
- <H4> How Well Does Apple Pay’s Ecosystem Meet Consumers’ and Partners’ Critical Needs?
- <H3> There’s Gold in Those Customer Metrics!
- <H4> Mine Them Well and Reap the Benefits of Loyalty and Increased Business
- <H3> Framework for Evaluating Customer Service Software
- <H4> Delivering Answers and Solutions; Creating and Resolving Cases
- <H3> Secure for “Your Own Good!”
- <H4> Cumbersome Security Measures Create Difficult Customer Experiences
- <H3> 10 Requirements for Personal Information in Health & Fitness Apps and Patient Portals
- <H4> Personal Health Records Will Flip Control in the Healthcare Industry from Payers to Patients
- <H3> Contractor Do’s and Don’ts
- <H4> Why Customer Experience Is So Important When Choosing a Contractor
- <H3> Desk.com from Salesforce.com
- <H4> Customer Service for Small and Growing Businesses
- <H3> A Community Fights for Its Right to Healthcare
- <H4> Customers Enlist Regulators to Preserve Services In Boothbay, Maine
- <H3> How Customers Want to Find and Purchase Your Products/Services
- <H4> Identifying and Measuring the Key Moments of Truth in "Select & Buy" Customer Scenario® Patterns
- <H3> The CaringBridge Customer Ecosystem
- <H4> Millions of People and Hundreds of Companies Align around Patients’ Health Journeys
- <H3> 10 Characteristics of Customer-Centric Execs
- <H4> How Many Do You Embody?
- <H3> IBM Watson Engagement Advisor
- <H4> Addressing Customer Support Using Cognitive Technology
- <H3> Getting the Desired Outcome Right
- <H4> Citizens Bank Did a Good Job Selling a Prospect, but Couldn’t Meet the Ultimate Goal
- <H3> Topic Map
- <H3> Customers.com
- <H3> Member Content
- <H3> Sign up for our enewsletter
Word cloud
- customer53
- all22
- members20
- comments20
- customers19
- service19
- articles18
- experience14
- how14
- related14
- ronni10
- marshak10
- innovation10
- health10
- online9
- social9
- business9
- management8
- voc8
- mobile8
- patricia7
- scenario7
- support7
- seybold7
- marketing6
- content6
- customer-centric6
- metrics6
- products6
- communities6
- key6
- sign5
- technology5
- services5
- them5
- moments5
- want5
- media5
- truth5
- patterns5
- self-service5
- information4
- portals4
- boothbay4
- care4
- kramer4
- security4
- search4
- make4
- oct4
- help4
- healthcare4
- aug4
- mitchell4
- requirements4
- e-commerce4
- assisted-service4
- salesforce4
- ecosystem4
- co-design4
Keyword matrix
| word | title | descriptions | heading |
|---|---|---|---|
| customer | |||
| all | |||
| members | |||
| comments | |||
| customers | |||
| service |
Two Word cloud
- related articles8
- customer service6
- patricia seybold5
- ronni marshak5
- how well4
- experience voc4
Three Word cloud
- social customer service3
- related articles metrics2
- roi customer scenario2
- customer scenario patterns2
- cross-lifecycle experience customer2
- design voc customer2
404 Page
The website has no standard 404 error page.
Flash content
Good! The website does not have any flash contents.
Frame
Good! The website does not use iFrame solutions.
Images
We found 23 images on this web page.
Good! Every image has an alternative text attributes set on this website.
Good! Every image has an alternative text attributes set on this website.
Technologies
Deprecated HTML elements
Good! No deprecated HTML tags are detected.
Redirection (www / not www)
Good! The web address is accessible only in one version. The version without www is redirected to the version with www.
Deprecated HTML elements
Good! No deprecated HTML tags are detected.
Printability
Good! The website uses printer-friendly CSS.
Meta Tag (viewport tag, mobile devices)
Error! The meta tag named viewport is missing.
Speed test
Server response time
The server response time is fast enough.
Table layout
Good! No nested tables found.
Render blocking resources
Good! No render blocking elements found!
Speed test – Javascript
Javascript
Good! Just a few javascript files are detected on the website.
- http://www.customers.com/static/js/modernizr.js
- http://www.customers.com/static/js/header-jquery-common.js
- http://www.customers.com/static/js/superfish.js
- http://www.customers.com/static/js/flexslider.js
- http://www.customers.com/static/js/fancybox.js
- http://www.customers.com/static/js/getTweets.js
File size of all javascript files combined
0.00
Javascript minifying
Great! The Javascript files are minified.
Speed test – CSS
CSS
Error! Too many CSS files detected that slows down the page load.
- http://www.customers.com/static/css/main.css
- http://www.customers.com/static/css/flexslider.css
- http://www.customers.com/static/css/fancybox.css
- http://www.customers.com/static/css/superfish.css
- http://www.customers.com/static/css/print.css
File size of all css files combined
0.00
CSS minifying
Great! The CSS elements are minified.
Speed test – Compression
Uncompressed size of the of the HTML
0.00
Gzip compression
Your site uses compression.
Speed test – Browser cache
Browser cache
The browser cache is set correctly for all elements.
Speed test – Images
File size of all images combined
0.00
Image optimisation
All images are optimized.
Links
We found a total of 183 different links.
Internal links: 179
External links: 4
Internal links: 179
External links: 4
External links:
| Link text (anchor) | Link strength |
|---|---|
| @customersdotcom | |
Internal links:
Website security
IP
108.168.128.143
External hidden links
Good! No hidden external links found
Looking for eval()
Good! No eval(bas64_decode()) scripts are found
Checking for XSS vulnerability
No XSS vulnerability found
Email encryption
Warning! The website contains at least one unencrypted email address.
Icons
Favicon
Good! The website uses favicon.
Typos
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